TERMS AND CONDITIONS: (by purchasing Steam Showers, and Whirlpool Baths unit the purchaser agrees to the following): Once the payment is accepted and cleared through our payment gateway we will order your unit. At this point, if for any reason a refund is requested and granted, we will deduct 30% surcharge to cover any gateway, manufacturing and restocking fees.
Any refunds, if granted must be requested within 30 days of purchase. We ship our units within the 48 continental United States. We ship all of our units by freight truck. Upon arrival of shipment, all packages must be inspected for damages on site with the trucking company before the unit is signed for. If the package appears
to be damaged, call our customer support center immediately for instructions.
We can advise whether the visible damages to the crates are detrimental to the units.
Once the unit is signed there is no way we can process the insurance claim with the Freight Company.
In the event that the unit arrives damaged and the entire shipment or parts of the shipment
is refused we will replace the unit/parts upon availability of replacement unit or parts that
are damaged. Delivery is subject to delays caused by limited product availability or freight
company problems. The unit must be installed by a licensed plumber and electrician, or it will
void the warranty of the unit from the manufacturer. The purchaser of the shower unit accepts
full responsibility and liability for its proper use, operation, and installation. This unit is
not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify
us from any actions, lawsuits, judgments, liability claims arising from the use of these products. Important Customer Notes: You are advised not to book your plumber or carry out any preparatory work on your bathroom until your
goods have arrived and been checked. Steam Showers Inc cannot accept any liability for losses accruing
from plumber or preparatory costs. Please make sure you check that all items are present and free from any defects upon delivery and before
signing the delivery note. You must report any missing or damaged items to Value Saunas USA within 72 hours
of delivery so we can help resolve this situation. The steam showers, whirlpool bathtubs and sauna units are considered bulky items. Your items will be delivered
by a single driver. Therefore, please make sure there is an able bodied person available to help our delivery
person unload the items. Upon Delivery: Please make sure you check that all items are present and free from any defects upon delivery and before signing the drivers delivery note. You must report any missing or damaged items to Value Saunas USA within 72 hours of delivery so we can help resolve this situation. Our courier company can only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that someone is able to assist the driver with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied. Cancellations & Returns: Value Saunas USA will accept the cancellation and return of all items returned within 7 days from the day after the product was delivered providing the items are in perfect unused, re-saleable condition with the original sealed packaging. If packaging is unsealed it must be resealed. In the event where a refund is not due to faulty or misrepresented goods, there will be a 15% restocking fee. The refund will cover the cost of the item only and not include the cost of delivery back to our warehouse. The delivery cost as specified by our courier company will be confirmed with you and deducted from the price of the item(s). Refunds will be made within 14 working days once the goods have been returned to our warehouse. If you would like to make a return, then please send your request in writing (by post, fax or email) to our Value Saunas USA head office so we can resolve your request. Damaged Products: Upon receiving your item it is important that you open all packaging and check that items are present and not damaged.
Any damage must be reported to Value Saunas USA within 72 hours of delivery. Any damage that has been caused by transit of goods must be noted upon the carrier’s delivery note. Carriers require that you sign for all items being in good condition upon delivery. It is important that somebody is present to receive and check the items for damage on the day of delivery. Back Ordering: If your order is not in stock then a member of our sales team will contact you and give you a revised delivery date.
At this point you have the option to withdraw the order if you are unable to wait. Guarantee: All parts include a 48 month guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our sales team who will arrange for a spare part to be delivered to you. Please note, Value Saunas USA recommend that a trained engineer fit the spare part. Value Saunas USA cannot accept any liability regarding the installation of spare parts.
Your statutory rights are not affected. Other: If any part of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms and Conditions, which will continue to be valid and enforceable. Terms and Conditions for Saunas:
Refund & Delivery Policy
Once a sale is made and payment completed, the item(s) your ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order. Order for items that are sanitary in nature such as saunas, etc, cannot be returned. Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer. If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 30% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pickup and ship back to yourself. Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse. How to properly receive your goods
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing. If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at 866-997-2862 so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge. FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING. If you didn’t sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery. Wrong Order – Our Mistake
If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods. Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items. Wrong Order – Customer Mistake
If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 30% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping. Refunds
All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responisble for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor to we collect funds from you in a currency other than the US Dollar. Delivery
See above: How to properly receive your goods Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there is no damaged or missing parts. In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier. We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. With proper documentation, we can all get what we want in the end; A happy homeowner with a sauna, and relaxation, fun and enjoyment. |
